SPEAKER
Borce Gjorgjeski is the head of the Contact Center of A1 Macedonia. As a synonym for customer care, the Contact Center of A1 Macedonia is fully focused on providing a superior customer experience by introducing new and innovative solutions and tools that enhance customer satisfaction, enabling them to use the services quickly and smoothly.
The main focus of his work is the automation of the Contact Center and increasing interactions with users through the digital channels of A1 Macedonia. Borce is responsible for the introduction of the chat "Slavcho" - the first digital assistant in the region who understands and speaks Macedonian and Albanian and through which users have the opportunity to get answers to their questions without visiting stores or calling the Contact Center. Within the other activities related to the digitalization of customer care, Borce has a special contribution in promoting digital channels - web support, support through social networks, improving the functionality of voice machines, the introduction of video support, and the promotion of the first virtual store A1 Live Shop.
He is actively involved in cross-functional teams by applying modern work methodology and contributes to strategic projects of the A1 Telecom Austria Group, and these are just some of the experiences he has gained in the telecommunications sector in the past 12 years.
