Borche Gjorgjeski


Borce Gjorgjeski is the head of the Contact Center of A1 Macedonia. As a synonym for customer care, the Contact Center of A1 Macedonia is fully focused on providing a superior customer experience by introducing new and innovative solutions and tools that enhance customer satisfaction, enabling them to use the services quickly and smoothly.

The main focus of his work is the automation of the Contact Center and increasing interactions with users through the digital channels of A1 Macedonia. Borce is responsible for the introduction of the chat "Slavcho" - the first digital assistant in the region who understands and speaks Macedonian and Albanian and through which users have the opportunity to get answers to their questions without visiting stores or calling the Contact Center. Within the other activities related to the digitalization of customer care, Borce has a special contribution in promoting digital channels - web support, support through social networks, improving the functionality of voice machines, the introduction of video support, and the promotion of the first virtual store A1 Live Shop.

He is actively involved in cross-functional teams by applying modern work methodology and contributes to strategic projects of the A1 Telecom Austria Group, and these are just some of the experiences he has gained in the telecommunications sector in the past 12 years.

Ecommerce Asociation

The Macedonian e-Commerce Association is the first and only association that aims at inclusive e-commerce. Our mission is to create a future for e-commerce development and the success of the country. Macedonian E-commerce Association aims to support the interests of e-commerce companies, to contribute to the expansion of e-commerce knowledge and its expansion including related services and technologies, and to reduce and eliminate barriers that restrict the growth and development of the industry. We believe that the future for a better Macedonia lies in a digital Macedonia and smart society, and e-commerce is an integral part of such a society.

web by agency Illustrations & Icons by